Refund policy

At Sonnyridge, we stand behind the quality of our pet products and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
 

1. Eligibility for Returns & Refunds

To qualify for a refund, the following conditions must be met:
 
  • The return request must be made within 30 days of receiving your order.
  • The product must be unused, in its original packaging, and in resellable condition.
  • Proof of purchase (order confirmation or receipt) is required.
  • Items marked as final sale or clearance are not eligible for refunds.

2. Non-Refundable Items

We do not offer refunds on:
 
  • Used or opened pet products (for health and safety reasons).
  • Digital/downloadable products, gift cards, or promotional items.
  • Items damaged due to misuse or improper handling.

3. Refund Process

  1. Submit a Request: Contact us at customerservice@sonnyridge.com with your order number and reason for return.
  2. Ship the Item: If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Receive Your Refund: Once we receive and inspect the item, we will issue a refund to your original payment method within 7 business days.

4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
 

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 30 days of delivery with photos of the issue. We will replace or refund the item at no additional cost.
 

6. Contact Us

For any refund-related questions, contact us at:
Email: customerservice@sonnyridge.com
Phone:  443 692-7782
Address: 8207 Veterans Hwy, Millersville, MD. 21108