Shipping policy

1. Processing & Shipping Times

• Order Processing: Orders are typically processed within 2 business days (excluding weekends and holidays).
• Shipping Time: Estimated delivery times vary based on your location and selected shipping method:
  • Standard Shipping: 3 business days
  • Expedited Shipping: 1 business days
  • International Shipping: 21 business days

2. Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight.
• We offer free shipping on orders over $10.

3. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email to monitor the delivery progress.
• If you do not receive tracking information within 5 days, please contact us at customerservice@sonnyridge.com.

4. Shipping Restrictions

• We currently ship to [list of countries/regions or "U.S. only".
• We do not ship to P.O. Boxes or APO/FPO addresses (if applicable).
• International customers are responsible for any customs duties or taxes required by their country.

5. Delayed or Lost Packages

• If your package is delayed due to the carrier, weather conditions, or unforeseen circumstances, we are not responsible for shipping delays.
• If your order is lost in transit, please reach out to us at customerservice@sonnyridge.com, and we will work with the carrier to resolve the issue.

6. Damaged Items

• If your order arrives damaged, please contact us within 30 days with photos of the damaged product and packaging. We will replace or refund the item based on the situation.

7. Contact Us